Returns & Refunds

BNB Handmade is a storefront of BNB Fabrics (ABN 52 298 585 628) — one business, one order/account system.

We want you to love your handmade piece. This policy sits alongside your rights under the Australian Consumer Law.

Change of mind

Unlike fabric cut to length, our handmade pieces are ready-made — so if you simply change your mind, you can return an unused item in its original condition within 14 days of delivery for a refund or exchange. Return postage is at your cost. Please get in touch before posting anything back.

Handmade variation isn’t a fault

Each piece is cut and sewn by hand in small batches. Minor differences in stitching, pattern placement, or slight size variation (a centimetre or so) between pieces are part of being handmade, not a defect — so please expect your item to be lovingly imperfect rather than machine-identical.

Faulty or incorrect items

If an item is genuinely faulty, damaged in transit, or not what you ordered, contact us within 14 days of delivery with a photo. You’re entitled to a repair, replacement or refund as required by the Australian Consumer Law, and we’ll cover return postage for faulty items.

How to start a return

Email [email protected] with your order number and reason. We’ll reply with the next steps. Refunds are made to your original payment method once we receive the item.